This website (“Site”) is provided by ISB Online Ltd ("Internet Service Business Online Limited"). We take very seriously the privacy of our website users and the security of their personal information.

What personal information do we collect from the people that visit website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

What does this policy cover?

This Data Protection Policy governs our processing of all personal data provided to us via the www.isbonline.co.uk website.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, open a support ticket or enter information on our site.

Provide us with feedback on our products or services.

Who is the controller of the data that you provide to us?

Internet Service Business Online Limited and its operating affiliates are registered as data controllers in the United Kingdom for the purposes of the Data Protection Act 1998. We ensure that the data you supply to us is processed fairly and lawfully, and with skill and care and used only for the purposes set out in this policy.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

1. To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
2. To improve our website in order to better serve you.
3. To allow us to better service you in responding to your customer service requests.
4. To administer a contest, promotion, survey or other site feature.
5. To quickly process your transactions.
6. To ask for ratings and reviews of services or products
7. To follow up with them after correspondence (live chat, email or phone inquiries)

Disclosure of your information

We may disclose your data to third parties who assist us in processing your information as well as prospective employers or clients for the purpose of recruitment.

1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
2. If Internet Service Business Online Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Internet Service Business Online Limited, our customers, or others.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We use regular Malware Scanning.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Access to your information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

You may contact us to request the information we hold about you at any time and you may request us to modify, update or delete such information. We are required to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and will give you reasons for doing so. We will seek to act on your request in the timescale required by applicable data protection laws.

Please note that access to the information we have about can also be accessed in our client area with the supplied username and password to your client profile.

Please email info@isbonline.co.uk with request matters related to the above.

How long will we hold your information for?

We are required by law to hold your information for as long as is necessary to comply with our statutory and contractual obligations and in accordance with our legitimate interests as a data controller. We will use reasonable endeavours to ensure that your Personal Data is maintained and up to date. However, you are under a duty to inform us of any and all changes to your Personal Data to ensure that it is up to date and we will update or delete your Personal Data accordingly.

Sending us information over the internet

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA”). Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.